National Identification Authority (NIA) 2021 Recruitment: All You Need to Know

The National Identification Authority (NIA) invites applications from suitably-qualified, goal–
oriented and results-driven Ghanaians for appointment to various positions listed below at its
Regional and District Offices:

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Regional Registration Officer (RRO)
Regional Administrative Officer (RAO)
Assistant Technical Support Officer (ATSO)
District Registration Officer (DRO)
Assistant Administrative Officer (AAO)
Assistant Technical Enrolment Officer (ATEO)
Assistant Registration Officer (ARO)

MANDATE

Table of Contents

A. REGIONAL REGISTRATION OFFICER (RRO)

Duties and Responsibilities

The duties and responsibilities of a Regional Registration Officer will include:
Overseeing the operations of multiple NIA district registration offices;
Leading a team to manage the day-to-day affairs of the Regional Office;
Ensuring the smooth running of the NIA offices in the Region and effectively supervising staff to meet operational targets;
Building partnerships with local authorities and fostering effective public relations to
advance the work of NIA;
Establishing District Offices and assisting NIA to recruit staff within the Region;
Planning and executing Regional projects and programmes;
Preparing the procurement requirements of the Region;
Managing the Regional targets and implementing plans to ensure quality and cost
effectiveness in Regional operations;
Co-ordinating all registration and card issuance activities at the Regional level;
Ensuring operational excellence;
Leading the provision of customer-based services;
Ensuring that all complaints are promptly investigated and addressed;
Preparing and submitting periodic reports on activities of the Regional and District
Offices;
Reviewing the performance of staff within the Region;
Organising and implementing training programmes for all staff in the Region, including
staff at the Premium Centres;
Ensuring professionalism, discipline, and welfare of staff in the Regional and District
offices;
Undertaking monitoring functions of registration operations within the Region;
Co-ordinating the safe and secure transportation of registration equipment, materials and
personalized ID Cards within the Region;
Ensuring compliance with all workplace health and safety regulations and public service
policies and procedures;
Reporting promptly all technical faults beyond first-level maintenance and transporting
all faulty machines to the headquarters;
Performing any other duties as may be assigned by the Executive Secretary from time
to time.

Qualifications and Experience

A Master’s Degree in the Social Sciences, Law, Business, Computer Engineering,
Computer Science/Information Technology or related discipline from a recognised
University or equivalent professional qualification;
At least two (2) years post-qualification working experience which combines strategy and
operational leadership prior to working with NIA;
A minimum of two (2) months working experience with NIA;
Proven completion of National Service.
Competencies and Skills

Applicant must have the following:

Excellent leadership skills;
High integrity and maturity;
Sound decision-making skills;
Strategic planning and performance management skills;
Excellent and effective communications and interpersonal skills;
Strong analytical, quantitative, and problem-solving skills;
Good negotiation, persuasion, and conflict management skills;
Excellent report writing skills;
Agility and ability to work under pressure and meet deadlines;
Fluency in written and spoken English;
Fluency in at least one Ghanaian Language;
Working knowledge of one other Ghanaian language is an advantage;
Proficiency in Microsoft Office;
Willingness to accept posting to any part of the country.

B. REGIONAL ADMINISTRATIVE OFFICER (RAO)

Duties and Responsibilities

As Regional Administrative Officer you will report to the Regional Registration Officer
and be responsible for the following duties:

Assisting the Regional Registration Officer in the handling of his/her administrative
and office-management duties;
Co-ordinating general administrative services including transportation, inventory
control and procurement at the regional level;
Managing the office’s diary, coordinating meetings and filing of documents;
Providing input for the development of the budget and procurement plans of the
regional office;
Preparing monthly, quarterly, and annual administration reports for the region;
Providing inputs for the development of appropriate operational systems and manuals to
ensure compliance with statutory regulations and corporate policies/standards;
Ensuring that registration materials and logistics assigned to the region are used
judiciously and are properly accounted for;
Supporting the planning, coordination, and deployment of staff and materials for out of
office registration exercises.

Qualifications and Experience

A Master’s Degree in the Social Sciences, Law, Computer Engineering, Computer
Science/Information Technology or a related discipline from a recognised tertiary
institution or equivalent professional qualification is required;
At least one (1) year post-qualification working experience which combines strategy and
operational leadership prior to working with NIA;
A minimum of three (3) months working experience with NIA;
Proven completion of National Service.

Competencies and Skills

The successful applicant must have the following:

Excellent communications and interpersonal skills;
Teamwork and collaboration skills;
A high sense of integrity and maturity;
Performance and Project management skills;
Strategic planning and performance management skills;
Strong analytical, quantitative, and problem-solving skills
Agility and ability to work under pressure and meet deadlines;
Fluency in written and spoken English;
Fluency in at least one Ghanaian language;
Working knowledge of one other Ghanaian language is an advantage;
Proficiency with Microsoft Office;
Having a license to practice as a Commissioner for Oaths is an advantage;
Willingness to accept job postings to any part of the country.

C. ASSISTANT TECHNICAL SUPPORT OFFICER (ATSO)

Duties and Responsibilities

The Assistant Technical Support Officer under the general guidance of the Regional
Registration Officer and District Registration Officer shall have the following
responsibilities:
Installing and configuring computer hardware, operating systems, licenses and
applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems either in person or remotely, diagnosing
and solving hardware or software faults;
Replacing mobile registration workstation, printer, and printer server parts as required;
Managing multiple cases and requests at one time;
Setting up new users’ accounts and profiles and dealing with password issues;
Supporting the roll-out, implementation, testing, and evaluation of new technology and
applications;
Assisting with the implementation of technical policy on the online presence, design,
integration, content management, maintenance support of websites and intranet;
Conducting networks and electrical safety checks on computer equipment;
Providing daily, weekly, monthly and regular reports including procedural
documentation and relevant reports;
Escalating unresolved issues and faults to the Technology and Biometrics Department;
Capturing onto the enrolment system, the personal information of applicants as recorded
on the Registration Application Form;
Capturing the biometric information such as the fingerprints, irises, and pictures of
applicants using a Mobile Registration Workstation (MRW);
Ensuring the accurate capture of data input(s) received from the Assistant Registration
Officer(s);
Managing the printer and print server to ascertain the status of National Identity cards in
print;
Printing and issuing National identity cards to applicants;
Printing, sorting, shipping, and issuance of National ID cards in the backlog to designated
District Registration offices;
Assisting in the conduct of training and orientation for the Assistant Technical
Enrolment Officers (ATEOs);

Performing any other duties that would be assigned by the Executive Secretary or the

Regional Registration Officer from time to time.

Qualifications and Experience

The Applicant must have:

A minimum qualification of a Bachelor’s Degree in Computer Science, Computer
Engineering, Management Information System (MIS) or related discipline from a
recognised tertiary institution or equivalent professional qualification;
At least one (1) year post-qualification relevant working experience which combines
basic information technology and computer networking and hardware prior to working
with the National Identification Authority
A minimum of six (6) months working experience with NIA;
Proven completion of National Service.
Competencies and Skills
A high sense of integrity and maturity;
Excellent leadership skills;
Ability to think logically;
Possession of a good memory of how software and operating systems work;
Highly computer literate;
Excellent communication and interpersonal skills;
Willingness to work for long and at odd hours;
Ability to work well in a team;
Able to handle large numbers of requests and assignments and supervise the data
collection process;
Ability to deal effectively with challenging field operational issues;
Ability to work with little or no supervision;
Agility and ability to work under pressure and meet deadlines;
Fluency in written and spoken English;
Excellent Report Writing Skills;
Willingness to accept posting to any part of the country.

D. DISTRICT REGISTRATION OFFICER (DRO) – DISTRICT HEAD

Duties and Responsibilities

The District Registration Officer (DRO) under the general guidance of the Regional

Registration Officer, shall be responsible for the following duties:

Overseeing the operations of the NIA District Office;
Managing the day-to-day affairs of the District Office;
Providing efficient and effective management and administration, and upholding NIA’s
standards of excellence and service;
Liaising with the contact persons of institutions and property owners of facilities where
NIA offices are located or where registration exercises will be conducted;
Ensuring the availability of a conducive atmosphere for the smooth registration of
applicants especially the vulnerable and people with special needs;
Providing input for the development of the budget and procurement plans of the District;
Leading the delivery of customer-based services;
Collaborating with MMDAs to ensure effective implementation of registration exercises
in the District;
Conducting staff appraisals within the District Office as may be required;
Preparing staff performance reports for presentation to the Regional Registration Officer
and Management;
Preparing and submitting weekly, monthly, quarterly and annual reports of the District
Office to the Regional Office;
Providing inputs for the development of appropriate operational systems and manuals to
ensure compliance with statutory regulations and corporate policies/standards;
Ensuring that complaints from applicants, holders of National ID cards, users of
verification services and the general public are promptly investigated and addressed;
Organising and implementing training programmes for staff in the District;
Ensuring the adherence by staff to standard operating procedures and instructions issued
from time to time by the Authority;
Ensuring the discipline and welfare of staff in the District;
Ensuring that logistics assigned to the district office are used judiciously and properly
accounted for;
Facilitating the safe and secure deployment and storage of registration materials and
logistics in the district as well as their maintenance;
Performing any other duties that may be assigned by the Executive Secretary.

Qualifications and Experience

A Master’s Degree in the Social Sciences, Business, Computer Science/Information
Technology or related discipline from a recognised University or equivalent professional
qualification is required;
At least two (2) years post qualification working experience which combines strategy and
operational leadership prior to working with the National Identification Authority;
A minimum of three (3) months working experience with National Identification
Authority is required;
Proven completion of National Service.
Competencies and Skills
The successful applicant must have the following:
Excellent leadership skills;
High level of integrity and maturity;
Sound decision-making skills;
Strategic planning and performance management skills;
Excellent and effective communications and interpersonal skills;
Strong analytical, quantitative, and problem-solving skills;
Good negotiation, persuasion, and conflict management skills;
Excellent report writing skills;
Ability and agility to work under pressure and meet deadlines;
Fluency in written and spoken English;
Fluency in at least one Ghanaian language;
Working knowledge of one other Ghanaian language is an advantage;
Proficiency in Microsoft Office;
Having a license to practice as a Commissioner for Oaths is an advantage;
Willingness to accept posting to any part of the country.

E. ASSISTANT ADMINISTRATIVE OFFICER (AAO)

Duties and Responsibilities

As Assistant Administrative Officer you will be responsible for the following duties:

Assisting the District Registration Officer in the handling of his/her administrative and
office-management duties;
Co-ordinating general administrative services including transportation and inventory
control at the district level;
Managing the office’s diary, co-ordinating meetings and management of records;
Providing general customer service support for the District office;

Assisting in responding to enquiries from applicants on registration requirements, record
update, replacement and renewal exercises, documents and processes;
Administering oaths to persons vouching for applicants who do not possess Birth
Certificates or valid passports
Educating applicants and persons vouching on the purpose of vouching and the legal
consequences of lying under oath during the vouching process;
Ensuring that registration materials and logistics assigned to the district are used
judiciously and are properly accounted for;
Supporting the planning, co-ordination and deployment of staff and materials for out of
office registration exercises;
Performing any other duties that may be assigned by the Executive Secretary or through
his representative;

Qualification and Experience

A Bachelor’s Degree i the Social Sciences, Law, Business, Computer Engineering,
Science/Information Technology or related discipline from a recognised University or
equivalent professional qualification;
At least one (1) year post-qualification working experience which combines clerical and
administrative competencies prior to working with NIA;
A minimum of three (3) months working experience with NIA;
Proven completion of National Service.

Competencies and Skills

Excellent communications and interpersonal skills;
A high sense of integrity and maturity;
Ability to work in a team;
Results-oriented and proactive;
Strong written and verbal skills;
Ability to verify integrity of data by comparing it to source documents;
Ability to work with little or no supervision;
Ability to work under pressure;
Fluency in written and spoken English;
Ability to demonstrate excellent report writing skills;
Knowledge of more than one Ghanaian language is an advantage;
Computer literate;
Having a licence to practice as a Commissioner for Oaths;
Willingness to accept posting to any part of the country;

F. ASSISTANT REGISTRATION OFFICER (ARO)

Duties and Responsibilities

As Assistant Registration Officer (ARO), you will be responsible for the following duties:

Assisting the District Registration Officer (DRO) to set up, manage queues, maintain and
close a registration centre at the end of a registration day;
Ensuring that registration materials and equipment are kept in safe custody after the day’s
work;
 Assisting the DRO to educate applicants on registration requirements in order to facilitate
fast and accurate data recording;
Interviewing applicants and recording accurate personal information of applicants onto
the Registration Application Form by following data collection principles and best
practices;
Providing general customer service support for the District Office;
Administering Challenge Forms to challenged applicants;
Preparing and submitting daily reports on registrations, record updates, replacements and
renewals to the DRO;
Assisting the District Registration Officer (DRO) to account for all equipment, logistics,
forms and materials used on a weekly basis;
Performing other duties that may from time to time be assigned by the Executive Secretary
or his representative;

Qualifications and Experience

A Bachelor’s Degree in the Social Sciences, Law, Business, Computer Engineering,
Science/Information Technology or related discipline from a recognised University or
equivalent professional qualification or HND in a related discipline is required;
At least one (1) year post-qualification relevant working experience which combines basic
information technology and computer networking and hardware prior to working with the
NIA;
A minimum of six (6) months working experience with NIA;
Proven completion of National Service.
Competencies and Skills
Excellent communication and interpersonal skills;
A high sense of integrity and maturity;
Ability to work in a team;
Results-oriented and proactive;
Ability to work with little or no supervision;
Ability to work under pressure;
Fluency in written and spoken English
Fluency in at least one Ghanaian Language;

Strong written and verbal skills;
Excellent, legible handwriting;
Ability to demonstrate excellent report writing skills;
Working knowledge of more than one Ghanaian language is an advantage;
Computer literate;
Having a licence to practice as a Commissioner for Oaths is an advantage;
Willingness to accept posting to any part of the country.

G. ASSISTANT TECHNICAL ENROLLMENT OFFICER (ATEO)

Duties and Responsibilities

As Assistant Technical Enrollment Officer (ATEO), you will be responsible for the
following duties:

Assisting the District Registration Officer (DRO) to set up, maintain and close the District
registration office daily;
Capturing onto the enrolment system, the personal information of applicants as recorded
on the Registration Application Form;
Capturing the biometric information such as the fingerprints, irises and pictures of
applicants using a Mobile Registration Workstation (MRW);
Ensuring the accurate capture of data input(s) received from the Assistant Registration
Officer(s);
Managing the printer and print server to ascertain the status of National Identity cards in
print;
Printing and issuing National identity cards to applicants;
Reporting any technical problems to the District Registration Officer;
Ensuring the safety, security, proper accounting and proper handling of registration
materials and equipment assigned to the District Registration office;
Ensuring that applicants are served with respect, fairness and impartiality;
Submitting daily, weekly and monthly activity reports to the District Registration Officer;
Taking on any other duties that may be assigned by the Executive Secretary or through
his representative.
Qualifications and Experience
A Bachelor’s Degree in the Social Sciences, Law, Business, Computer Engineering,
Science/Information Technology or related discipline from a recognised University or
equivalent professional qualification or HND in related discipline is required;
At least one (1) year post-qualification relevant working experience which combines basic
information technology and computer networking and hardware prior to working with
NIA;
A minimum of six (6) months working experience with NIA;
Proven completion of National Service.

Competencies and Skills

A high sense of integrity and maturity;
Excellent communications and interpersonal skills
Excellent typing skills;
Ability to perform high-volume data entry using word processing, spreadsheet, database,
or any other computer software;
Ability to perform repetitive tasks with a high degree of accuracy;
Ability to type a minimum of 40 words per minute;
Ability to transfer data from paper format into electronic format;
Ability to verify integrity of data by comparing it to source documents;
Ability to work in a team;
Results-oriented and proactive;
Ability to work with little or no supervision;
Ability to work under pressure;
Fluency in written and spoken English;
Excellent, legible handwriting;
Ability to demonstrate excellent report writing skills;
Knowledge of more than one Ghanaian language is an advantage;
Highly computer literate;
Willingness to accept posting to any part of the country;

5) Mode of Application

Applications should be submitted with the following supporting documents:

Curriculum Vitae;
Certified photocopies of academic and professional certificates;
Addresses of three (3) referees, including telephone numbers and e-mails; The cover letter, should indicate the applicant’s region and district of residence.
The application, together with the above-listed documents should be forwarded, not later than

April 2021 to:
THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA

Via the link below: https://recruitment.niaofficial.com
12

6) Salary and other Conditions of Service: As applicable in the Public Service

NB: 1. All unsolicited applications previously submitted to NIA shall not be considered;

2. Only shortlisted applicants shall be contacted.

National Identification Authority (NIA) 2021 Recruitment: All You Need to Know

A. REGIONAL REGISTRATION OFFICER (RRO)

Duties and Responsibilities

Qualifications and Experience

B. REGIONAL ADMINISTRATIVE OFFICER (RAO)

Duties and Responsibilities

Qualifications and Experience

Competencies and Skills

C. ASSISTANT TECHNICAL SUPPORT OFFICER (ATSO)

Duties and Responsibilities

Regional Registration Officer from time to time.

Qualifications and Experience

D. DISTRICT REGISTRATION OFFICER (DRO) – DISTRICT HEAD

Duties and Responsibilities

Qualifications and Experience

E. ASSISTANT ADMINISTRATIVE OFFICER (AAO)

Duties and Responsibilities

Qualification and Experience

Competencies and Skills

F. ASSISTANT REGISTRATION OFFICER (ARO)

Duties and Responsibilities

Qualifications and Experience

G. ASSISTANT TECHNICAL ENROLLMENT OFFICER (ATEO)

Duties and Responsibilities

Competencies and Skills

5) Mode of Application

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