Customer Service Officer Needed at Reputable Company

A reputable company is in need of a customer service officer and it’s calling on suitable persons to apply for the job. Interested applicants can see below the duties, responsibilities, and requirements for this job.

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Table of Contents

Duties and Responsibilities

Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service
is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as
addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper

Qualification Required & Experience

Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis

Qualification

HND/First Degree in relevant field

Location: Spintex

How to Apply

Interested persons should forward their CVs to [email protected]

Closing Date: 28th September 2020

Customer Service Officer Needed at Reputable Company

Duties and Responsibilities

Qualification Required & Experience

Qualification

How to Apply

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