New Guide: How to Reverse Wrong Mobile Money Transfer/Transaction
How to Reverse Wrong Mobile Money Transfer/Transaction: As a mobile money user, there are instances where you make a wrong transaction. That’s either you wrongly send money to the wrong number, or you transfer mobile money to a number as airtime instead of cash. In those cases, you may have been searching for the following:
How to reverse a wrong transaction on MTN mobile money? how to reverse MTN mobile money transactions? how do i reverse mtn mobile money transfer? mtn mobile money reversal? mtn mobile money reversal code? how to reverse mtn airtime to mobile money.Â
If that sounds like what you are looking for, then you are on the right page. Here we are going to discuss a simple but helpful guide on how to reverse wrong Mobile money transactions.
Table of Contents
How to Reverse transactions through MTN Customer Support Centre.
To reverse a wrong transaction through the MTN customer care centre, all you need to do is to make a call to the MTN customer support service for reversal. You can follow the below steps to do that.
Dial and Call 100 immediately after realizing you’ve made a wrong transfer to lodge a complaint.
Once you dial and call the MTN free customer number (100) you have to first Select language then choose Mobile Money.
Now Select wrongful mobile cash transactions, then ‘speak to an agent
Explain your situation, tell the original account you were sending,
Mention the account you mistakenly sent then state the exact amount involved.
MTN starts an investigation and sends a reversal message to the person within 15 days.
Once this is approved, you should have the cash in your account.
Please note that all these must take place within the first 15 days of the transaction. This means, once you refused to report the case with the above mention periods, there is no way the transfer can be reversed again.
Other Ways to Reverse the Transaction.
You need to follow the following steps:
In your momo transaction message, provide the number to which you incorrectly sent the funds.
Call the individual and tell them the exact amount you sent and who you wanted to send it to.
To prevent arousing suspicions of fraud, speak quietly and do not act strangely.
Request that they check their mobile money accounts to ensure that the funds are still there.
Once they confirm that the cash is present, be courteous and ask them to return it. You may even give them a gratuity from the entire sum as a token of your appreciation.
If you can persuade the receiver, you can get the money after confirming that they received it in error.
How to Prevent/Avoid Wrong MoMo Transfer
To avoid getting into this scenario in the first place, double-check the recipient’s phone number and name before completing the transaction. You should be aware that obtaining your money back is mostly dependent on the receiver. As a result, you must exercise extreme caution while conducting a mobile money transaction.
There you have it, How to Reverse Wrong Mobile Money Transfer/Transaction. Hope this helped. Let us know in the comment if you still have some challenges.
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